Project Description

To join our startup team at mieahealth.com and help support our clients.

💼Tasks To Deliver :

🔸You’ll monitor the AI Bots performance, stepping in whenever the AI can’t handle tricky cases.

🔸Help our clients setting up their bot, making changes to the knowledge base and adjusting prompts

🔸Assist with any client requests including queries of their contracts and bills

🧾What We Need From You:

🔸English at C1 level or higher

🔸Computer literacy

🔸Your own computer and reliable internet connection

🔸Experience with IT projects

🔸Excellent problem-solving abilities and proactive approach to identifying issues

🔸Availability to work from 09:00 to 18:00 (GMT+8, Singapore time)

🔸Strong communication skills to liaise with clients and internal teams

🔸Ability to work independently in a remote environment and deliver results in a timely manner

🔸Dependability

💼Your Responsibilities:

🔸Ensure smooth communication of patients and our product on behalf of clinics

🔸Label datasets to help train our AI

🔸Submit bug reports to the dev team and suggest product improvements

💻Our Company's Offers:

🔸SGD 700

🔸5-day work week, weekends off (Saturday & Sunday)

🔸Remote work

🔸Monthly payment under contract

Skills

🔸Call Center

🔸Customer care

🔸Customer Service

🔸Email Handling